Privacy Policy

1. Overview and Scope

FujiWash operates a marketplace and dispatch platform that connects customers with independent, vetted local car detailing contractors in Austin, Dallas, Houston, San Antonio, Boston, and Worcester. This policy applies to information we collect through our website, booking flow, phone system, and related communications.

2. Information We Collect

We collect information that is necessary to process your booking and dispatch a contractor. This may include:

• Contact information: your name, phone number, email address, and the address where the service will be performed.
• Vehicle details: make, model, year, color, size, condition, and any notes or photos you provide.
• Payment information: payment details are collected and processed by our third-party payment processor. We do not store full credit or debit card numbers on our servers.
• Communications: emails, texts, and call recordings or transcripts from our automated phone system.
• Device and usage information: IP address, browser type, device type, pages visited, and referring website, collected through cookies and analytics tools.

3. Phone Call Recording Disclosure

Calls made to or from FujiWash may be recorded and/or transcribed by our automated phone system for quality assurance, training, service improvement, and support accuracy. At the beginning of any recorded call, you will be notified that the call may be recorded. If you do not wish to be recorded, you may end the call or request to communicate through a non-recorded channel.

4. How We Use Your Information

We use the information we collect to:

• Process, confirm, and fulfill your booking.
• Dispatch the appropriate independent contractor to your service location.
• Send appointment confirmations, reminders, updates, and follow-up communications.
• Provide customer support and resolve disputes or concerns.
• Send marketing communications, offers, and service updates (with opt-out options).
• Improve our website, booking experience, contractor matching, and customer service.
• Detect and prevent fraud, abuse, or unlawful activity.

5. Information Sharing

We share information only when necessary to operate the platform and provide the service you requested:

• Independent contractors: we share only the booking details needed to perform the service, such as your name, service address, vehicle information, and selected service. Contractors are independent third parties and are prohibited from using your information for any purpose outside the booking.
• Service providers: we use trusted third-party providers for payment processing, scheduling and CRM, AI-assisted phone support, hosting, analytics, and email/SMS delivery. These providers are contractually required to protect your information and use it only for the services we request.
• Legal compliance and business transfers: we may disclose information if required by law, to enforce our rights, or in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to understand how visitors use our site, improve functionality, and deliver relevant marketing. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of the website. We may use third-party analytics services to help us understand site traffic and usage patterns.

7. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with legal obligations. If you request deletion of your information, we will delete or anonymize it unless we are required to retain it for legal or operational reasons.

8. Your Choices

You can opt out of marketing text messages at any time by replying STOP. You can opt out of marketing emails by clicking the unsubscribe link at the bottom of any marketing email. You may also contact us to request information about the data we hold about you or to request corrections or deletion, subject to applicable law.

9. Children's Privacy

FujiWash is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it as soon as possible.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised "Last updated" date. Your continued use of FujiWash after any changes means you accept the updated policy.

12. Contact Information for Privacy Questions

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us at hello@fujiwash.com or by mail at 3626 North Hall Street, Ste 610, Dallas Texas 75219.