Terms of Service

1. Acceptance of Terms

These Terms of Service form a binding agreement between you and FujiWash™ LLC ("FujiWash™," "we," "us," or "our") governing your use of the FujiWash™ website and booking platform. By using FujiWash™, you represent that you have read, understood, and agree to these terms.

2. Description of Service

FujiWash™ operates as a mobile car detailing marketplace and dispatch platform. We connect customers seeking vehicle detailing with independent, vetted local detailing detailers. FujiWash™ facilitates online booking, scheduling, payment processing, and communication between you and the detailer. FujiWash™ does not itself perform detailing services and is not a detailing company. The actual service is performed by third-party detailers who are not employees, agents, or partners of FujiWash™.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use FujiWash™. By booking, you represent that all information you provide—including your vehicle make, model, condition, service address, and contact details—is accurate, complete, and truthful. You must have legal permission to authorize service at the location you provide.

4. Booking, Scheduling, and Cancellation Policy

Appointments are booked through the FujiWash™ platform. Once confirmed, you will receive a booking confirmation by email or text. You may reschedule or cancel through your booking confirmation or by contacting us directly.

Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund or reschedule. Cancellations made after that window, or missed appointments, may be subject to a cancellation fee of up to 30% of total payment. FujiWash™ reserves the right to reschedule appointments due to severe weather, unsafe working conditions, or detailer unavailability, in which case you will be notified as soon as possible.

5. Payment Terms

All payments are processed securely through our third-party payment processor. By booking, you authorize us to charge the payment method you provide for the agreed-upon service price, including any applicable taxes or fees. Pricing is subject to change based on vehicle size, condition, add-ons, or location, and any adjustments will be disclosed before you confirm your booking.

If you are not present at the scheduled appointment time, or if the detailer cannot access the vehicle due to reasons within your control, you may be charged a no-show fee of up to 30% of total payment.

5a. Recurring Service Plans

Monthly, bi-monthly, and quarterly plans lock in a discounted per-visit rate. To keep that discounted rate, you must complete at least 3 scheduled services on the plan. If you cancel before 3 services are completed, the difference between the discounted plan price and the one-time price for each completed service will be charged back to your payment method.

6. Independent detailer Disclaimer

The detailing professionals who perform services booked through FujiWash™ are independent detailers, not employees or agents of FujiWash™. Each detailer operates their own business and is solely responsible for the quality, safety, technique, and performance of the detailing service. detailers are responsible for their own insurance, licensing, tools, and compliance with applicable laws and regulations.

FujiWash™ vets detailers before they join the platform and provides tools to facilitate communication and dispute resolution, but FujiWash™ does not guarantee any detailer's work and is not liable for the acts, omissions, or workmanship of any independent detailer. Any claim related to service quality or damage must primarily be directed to the detailer who performed the service, and FujiWash™ will reasonably assist in connecting you with that detailer.

7. Customer Responsibilities

You agree to: (a) provide the detailer with safe access to the vehicle and a suitable work area; (b) disclose any pre-existing damage, scratches, leaks, or unusual conditions before service begins; (c) remove all personal belongings, valuables, and fragile items from the vehicle prior to the appointment; (d) keep pets and children away from the work area during service; and (e) communicate clearly with the detailer regarding any special requests or concerns.

You are also responsible for: (f) providing accurate vehicle condition disclosure at the time of booking, including modifications, mechanical issues, leaks, and known damage; (g) providing a correct service address, gate or building codes, and adequate parking space (especially at apartments, condos, and commercial lots); (h) confirming that HOA, property management, or local parking enforcement rules permit mobile detailing at the location; and (i) disclosing any product sensitivities or allergies in advance. Visits where the detailer cannot safely access the vehicle due to address errors, locked gates, blocked parking, or property restrictions may incur a cancellation fee of up to 30% of total payment.

7a. Pre-Existing Vehicle Conditions

Detailing is a cosmetic service performed on vehicles in their existing condition. Neither FujiWash™ nor the detailer is liable for the following pre-existing conditions, whether visible or latent: scratches, paint chips, dents, rust, oxidation, clear-coat failure, weakened or peeling paint; loose, brittle, or improperly secured trim, moldings, badges, or emblems; faulty door seals, weather stripping, or window seals; water intrusion through convertible tops, sunroofs, or aftermarket installations; and any mechanical, electrical, or structural defect existing prior to service.

7b. Interior Condition Disclaimer

Interior cleaning results vary based on material, age, and the nature of the soiling. We do not guarantee removal of all stains, odors, mold, or mildew, and we are not liable for stains that do not lift with standard methods. We are also not responsible for the failure of electronic components (including power seats, infotainment units, seat warmers, switches, or sensors) during the course of customary interior cleaning, where such failure results from pre-existing wear, moisture sensitivity, or defects outside our control.

7c. Aftermarket Parts and Modifications

Aftermarket emblems, decals, paint protection film, vinyl wraps, window tint, custom wheels, and other modifications are detailed at your sole risk. Absent gross negligence, neither FujiWash™ nor the detailer is liable for lifting, peeling, discoloration, or damage to aftermarket components during standard wash, decontamination, or polishing processes.

7d. Additional Charges for Excessive Condition

We reserve the right to assess additional charges for vehicles requiring substantially more time or specialized treatment, including but not limited to: excessive pet hair; biohazards such as mold, vomit, bodily fluids, or infestation; heavy staining; severe tar, sap, or industrial fallout; extreme oxidation; and oversized, lifted, or heavily modified vehicles. Any additional charge will be disclosed to you for approval before additional work proceeds. If you decline the additional charge, the detailer may perform only the originally agreed scope or, where the condition prevents safe service, cancel the appointment subject to the cancellation policy.

7e. Inclement Weather Policy

Mobile detailing is weather-sensitive. You are responsible for monitoring the forecast for your service window. Weather-related cancellations or rescheduling requests must be made at least three (3) hours before your appointment. Once service is complete, we are not liable for post-service weather impact, including rain spotting, pollen, dust, tree sap, bird droppings, or other environmental contamination, and no rain checks, redo's, or refunds are offered on this basis. FujiWash™ and the detailer may also reschedule for unsafe weather at no penalty to you.

7f. Environmental Runoff

Mobile detailing generates water, soap, and product runoff. Neither FujiWash™ nor the detailer is liable for runoff onto landscaping, gardens, driveways, sidewalks, or streets at the service location. If you have sensitive plants, surfaces, or environmental concerns, you must flag them before service begins so the detailer can attempt reasonable accommodation.

7g. Health, Allergies, and Product Sensitivities

Detailing products include soaps, solvents, dressings, sealants, and fragrances that can trigger sensitivities or allergic reactions in some individuals. You are responsible for disclosing any known allergies or sensitivities at the time of booking. We are not liable for reactions arising from undisclosed sensitivities or from the customary use of professional detailing products.

7h. Photo and Video Documentation and Marketing Consent

detailers may take before-and-after photos or video to document vehicle condition for quality control and dispute resolution. By booking, you also consent to FujiWash™'s use of before-and-after photos and video of the serviced vehicle (excluding license plates and other personally identifying details) for marketing, social media, advertising, and portfolio purposes. You may opt out by emailing hello@fujiwash.com before your appointment.

7i. On-Site Inspection, Damage Claims, and Satisfaction Guarantee

At service completion, the detailer will offer you the opportunity to inspect the vehicle. Once you inspect and approve the work on site, the service is deemed accepted and no further corrective work is owed beyond the limited remedies below.

Damage claims: Any claim of damage caused by the service must be reported in writing to hello@fujiwash.com within twenty-four (24) hours of service completion, with clear photo or video evidence. Claims submitted after the 24-hour window are waived. This 24-hour claim window applies except where the consumer-protection law of the customer's state of residence requires a longer period, in which case the period required by that law shall apply. For customers in Massachusetts, nothing in these Terms limits rights under Massachusetts General Laws Chapter 93A.

Satisfaction guarantee: If a portion of the service is materially unsatisfactory, report it in writing within twenty-four (24) hours of completion with photo evidence. The sole remedy is a re-service of the unsatisfactory portion at no additional cost, scheduled at mutual convenience. Refunds are not provided where a re-service remedy is available and declined.

7j. Emergency Cancellations by FujiWash™ or the detailer

FujiWash™ and the detailer reserve the right to cancel or reschedule an appointment due to unforeseen emergencies, including illness, vehicle breakdown, equipment failure, or safety concerns. In such cases we will notify you as soon as possible and offer to reschedule or refund the affected appointment.

7k. Tipping

Tips are entirely optional and never required. One hundred percent (100%) of any tip you provide goes directly to the independent detailer who performed your service.

8. Limitation of Liability and Disclaimer of Warranties

FujiWash™ provides the platform on an "as is" and "as available" basis. To the fullest extent permitted by law, FujiWash™ disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event will FujiWash™ be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or loss of use, arising out of or relating to these terms or your use of the platform. FujiWash™'s total liability for any claim relating to a service booked through the platform will not exceed the amount you paid for that specific service.

9. Indemnification

You agree to indemnify, defend, and hold harmless FujiWash™ LLC, its owners, affiliates, officers, and employees from any claims, damages, losses, liabilities, or expenses arising out of (a) your use of FujiWash™; (b) your breach of these terms; (c) any inaccurate information you provide; (d) the actions or omissions of any detailer you book through the platform; or (e) your violation of any third-party right.

10. Dispute Resolution

These Terms are governed by the laws of Texas, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the services provided shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. The arbitration shall take place in Dallas County, Texas. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. This arbitration provision does not prevent either party from seeking relief in small claims court for disputes within that court's jurisdiction. Nothing in these Terms limits any non-waivable rights a customer may have under the consumer-protection laws of their state of residence.

11. Phone Communications

Calls to FujiWash™'s customer line may be recorded and/or transcribed by our automated phone system for quality assurance, training, and service improvement. This recording will be disclosed at the start of any recorded call. If you do not wish to be recorded, you may end the call or request an unrecorded communication method.

12. SMS and Email Communications

By providing your phone number and email address, you consent to receive service-related communications from FujiWash™, including booking confirmations, appointment reminders, dispatch updates, and follow-up messages. You may also receive marketing messages from us from time to time. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link, and you can stop marketing text messages by replying STOP. Standard messaging and data rates may apply.

13. Intellectual Property

The FujiWash™ name, logo, trademarks, website content, and brand materials are owned by FujiWash™ LLC and are protected by applicable intellectual property laws. You may not use our trademarks or reproduce our content without our prior written permission.

14. Termination of Access

We reserve the right to suspend or terminate your access to FujiWash™ at any time, with or without notice, for any reason, including violation of these Terms, fraudulent activity, or conduct that we believe may harm our platform, detailers, or other users.

15. Modifications to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of FujiWash™ after any changes means you accept the updated Terms. We encourage you to review this page periodically.

16. Severability, Entire Agreement, and Contact Information

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and FujiWash™ regarding your use of the platform.

For questions about these Terms, please contact us at hello@fujiwash.com or by mail at 3626 North Hall Street, Ste 610, Dallas Texas 75219.